Strategic Social Media Programme
Session 1
Homework Part 2 – Your Customer Avatar
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Step 1
Download this Word file
Step 2
Thoroughly answer all the questions in the  “Your Customer Avatar” Template. Spend as much time as it needed. Make your answers as detailed as possible.
Step 3
Attach the result of your work to your personal SSM Terello card.
Step 4
Good job! Now you can get back to SSM Session 1 page and take Homework Part 3